Saima Ahmed kaify
75% Complete

Saima Ahmed kaify

Sales & Outreach

Customer Support & Service Customer Relationship Management (CRM) Problem-Solving & Troubleshooting Business Development Sales & Negotiation Client Onboarding Seller Success Management Team Leadership & Management Communication & Interpersonal Skills Conflict Resolution E-commerce & Marketplace Management Digital Marketing Market Research & Data Analysis Process Optimization Zendesk Shopify Canva & Adobe Illustrator WordPress HTML & CSS AI Tools & Process Automation International Business Development English (Fluent) Bengali (Native) Hindi (Conversational)
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About Me

I'm a passionate professional with a keen eye for detail and a commitment to excellence. With years of experience in my field, I bring a unique perspective and innovative approach to every project I undertake.

Experience

GearLaunch | April 2022 – September 2025 (3.5 Years)
- Global Business Development Specialist (July 2025 – September 2025)
Managed international market expansion and business development.
Onboarded and managed high-value sellers.
Conducted market research and developed business opportunities.
- Sales Manager (January 2025 – June 2025)
Led international seller acquisition and sales strategies.
Managed sales performance and client relationships.
Worked with marketing teams to improve onboarding and conversion rates.
- Seller Support Specialist (April 2022 – December 2024)
Handled and resolved complex customer and seller issues.
Provided customer support and maintained high customer satisfaction.
Coordinated with product teams to escalate issues and improve platform performance.
Conducted performance reviews and collected customer feedback to improve user experience.

Education

Bachelor of Business Administration (BBA) – Independent University
Bangladesh (2019–2023)
Higher Secondary Certificate (HSC) – Shaheed Bir Uttam Lt. Anwar Girls' College (2018)
Secondary School Certificate (SSC) – Cambrian College (2016)
Primary School Certificate (PSC) – Milestone College (2013)

Expertise

Top Skills

Customer Support & Service Customer Relationship Management (CRM) Problem-Solving & Troubleshooting Business Development Sales & Negotiation Client Onboarding Seller Success Management Team Leadership & Management Communication & Interpersonal Skills Conflict Resolution E-commerce & Marketplace Management Digital Marketing Market Research & Data Analysis Process Optimization Zendesk Shopify Canva & Adobe Illustrator WordPress
89%
HTML & CSS AI Tools & Process Automation International Business Development English (Fluent)
94%
Bengali (Native)
80%
Hindi (Conversational)
72%

All Skills

Customer Support & Service Customer Relationship Management (CRM) Problem-Solving & Troubleshooting Business Development Sales & Negotiation Client Onboarding Seller Success Management Team Leadership & Management Communication & Interpersonal Skills Conflict Resolution E-commerce & Marketplace Management Digital Marketing Market Research & Data Analysis Process Optimization Zendesk Shopify Canva & Adobe Illustrator WordPress HTML & CSS AI Tools & Process Automation International Business Development English (Fluent) Bengali (Native) Hindi (Conversational)

Portfolio

No portfolio projects available yet.

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