Sajia Ferdousi
100% Complete

Sajia Ferdousi

Customer Service & Experience Specialist

Customer Relationship Management (CRM) Client Communication & Support Appointment Setting & Scheduling Virtual Assistance & Administration Microsoft Office (Word Excel PowerPoint) Email & Chat Support Research & Documentation Fluent in English & Bengali (Basic Hindi & French) Time Management & Multitasking Problem-Solving & Adaptability

About Me

A motivated and detail-oriented professional with a Master’s degree and diverse experience in customer relationship management, virtual assistance, and administrative roles. Skilled in communication, client handling, and organizational tasks, with hands-on experience as a Customer Relationship Officer for an international company, a Virtual Assistant and Appointment Setter, and an Administrative Officer at a school. Adept at managing customer interactions, scheduling, and providing efficient sup

Experience

1.5 years as a Research assistant with various organization
Worked as a admin officer in various schools.
Worked as a customer support executive in a foreign companies Remote jobs like 1.5 years now

Education

Masters in ELT completed from jahangirnagar university

Expertise

Top Skills

Customer Relationship Management (CRM) Client Communication & Support Appointment Setting & Scheduling Virtual Assistance & Administration Microsoft Office (Word
85%
Excel
91%
PowerPoint) Email & Chat Support Research & Documentation Fluent in English & Bengali (Basic Hindi & French) Time Management & Multitasking Problem-Solving & Adaptability
77%

All Skills

Customer Relationship Management (CRM) Client Communication & Support Appointment Setting & Scheduling Virtual Assistance & Administration Microsoft Office (Word Excel PowerPoint) Email & Chat Support Research & Documentation Fluent in English & Bengali (Basic Hindi & French) Time Management & Multitasking Problem-Solving & Adaptability

Portfolio

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