ZINAT MITHILA SHARMIN
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ZINAT MITHILA SHARMIN

Customer Service & Experience Specialist

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About Me

With over 7.5 years of experience in the aviation and hospitality industry, I
began my career as a Cabin Crew Member with GMG Airlines Limited, where
I received specialized training from Air Atlanta. I later transitioned into
corporate sales at Le Meridien Dhaka, serving as a Sales Coordinator in the
Corporate & Commercial Sales division.

Experience

Senior Cabin Crew
US Bangla Airlines - Dhaka
Bangladesh (2017 to 2021)
Manager (Co Ordinator) ( 2020 t- 2021)
Flow Digital Ltd – Dhaka
Bangladesh
Strategically developed and managed daily training schedules across
37 districts under the Entrepreneurship Skill Development Program
(ESDP).
Sales Co Ordinator Corporate & Commercial Sales
Le Meridian - Dhaka
Bangladesh (2016 March to 2016 August)
• Built and nurtured long-term relationships with guests through
direct engagement and personalized service.
Senior Cabin Crew (2008 to 2010)
GMG Airlines -Dhaka
Bangladesh
• Welcomed passengers onboard
assisted with seating
arrangements
and ensured smooth boarding procedures.
• Verified boarding passes and guided passengers to their seats
while managing cabin luggage efficiently.
• Delivered safety briefings and demonstrated emergency equipment
usage
ensuring passenger awareness.

Education

MBA in HRM
Rajshahi University
BBA in MKT
Asian University of Bangladesh
HSC in Science
Rajshahi University School & College
CORE
QUALIFICATIONS
• Online marketing
• Facebook marketing
• Instagram marketing
• SEO
• SMM
• Graphic Design with Canva
Photoshop

Expertise

Top Skills

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81%

All Skills

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Portfolio

Project 1

Project 1

Project

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