Abrar Tajwar
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Abrar Tajwar

Administrative Assistant

CRM Profeciency English Verbal Profeciency Email and Social Media Outreach & Management Sales and Customer Market Knowledge.
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About Me

Customer Support and Sales Specialist with 4+ years of experience in handling customers, resolving issues, generating leads, and driving conversions. Skilled in communication, CRM tools, email/chat support, and remote operations. Known for fast responses, problem-solving, delivering a positive customer experience, building client relationships, managing high-volume inquiries, and consistently achieving performance targets.

Experience

5 years supporting US & UK firms as Sales Executive
CX Specialist & Admin Assistant.
2025 – **Administrative Assistant
Maid-This Franchise
Milwaukee**
Scheduled 20 cleaners/day
cut cancellations 18 %
onboarded 30 staff
wrote SOPs that trimmed tickets 25 %.
2023-24 – **Senior Sales Manager
Ray Advertising
CA**
Cold-called 150 leads/week
booked 60 Zoom demos/month
closed 7-figure ad deals
hit 130 % quota, promoted in 10 mths, coached 5 reps.
2021-23 – **Customer & Sales Support
OFFtech IT
Dhaka**
Juggled 3 accounts:
- Swift Home Buyers – warmed 500 leads
closed 30 deals ($4.2 M).
- Fragrance Wholesale UK – bagged $50 k order in 45 days.
- Tech Canvas – set 100 calls
35 % conversion
95 % CRM hygiene.
Fluent C2 English
70 WPM
CRMs: HubSpot
GHL, Salesforce; tools: ClickUp, Asana, Zoom, G-Suite.

Education

2017-2021 — Bachelor of Business Administration
Dhaka College
Bangladesh
Majored in Business Management
CGPA 3.35/4.0; top 15 % of cohort.
Capstone: “Digital Transformation of SMEs” presented to panel of 5 faculty & 3 industry judges
graded A+.
2020 — Digital Marketing Certificate
Outsourcing Institute BD
120-hour bootcamp covering SEO
SEM
social-media paid campaigns
analytics; built live Facebook ad that achieved 8.3 % CTR & 4.2 ROAS for local boutique.
2021 — Graphics & Motion-Design Micro-course
Nation IT
Mastered Photoshop
Illustrator
After Effects; produced 15 animated product teasers used by 3 client stores
average watch-time 42 seconds.
2022 — CRM & Automation Workshop
self-funded
Completed 40-hour HubSpot & GoHighLevel pipeline course
built 5 automated nurture sequences that lifted open-rate from 18 % to 37 %.
Ongoing — LinkedIn Learning Pathways
Weekly credits in advanced Excel
data-scraping
and consultative selling; 120 CPD hours logged in 2024.

Expertise

Top Skills

CRM Profeciency
75%
English Verbal Profeciency
86%
Email and Social Media Outreach & Management
92%
Sales and Customer Market Knowledge.
74%

All Skills

CRM Profeciency English Verbal Profeciency Email and Social Media Outreach & Management Sales and Customer Market Knowledge.

Portfolio

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