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IMRAN HOSSAIN

Digital Marketing Specialist

Facebook Page Management WhatsApp Business Handling Customer Support (Bengali & English) Google Sheets & Docs Fast Typing

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About Me

A dedicated and detail-oriented Virtual Customer Support Agent with over 1 year of hands-on experience in managing Facebook page inboxes, WhatsApp order handling, comment moderation, and Google Sheet data entry. Skilled in providing fast, friendly, and professional communication in both Bengali and English. Reliable, responsive, and passionate about delivering excellent customer service in the digital space.

Experience

Virtual Customer Support Agent

Freelance / Remote

Duration: Jan 2024 – Present

Responsibilities:

Handled Facebook Page inbox messages and customer queries.

Managed WhatsApp orders and customer follow-up.

Replied to comments and DMs across social platforms.

Maintained order data using Google Sheets and Docs.

Created quick replies and customer templates using WhatsApp Business.

Provided smooth and professional communication in both Bengali and English

Education

Dakhil (Equivalent to SSC)

Institution: Amuo Guatoli Dakhil Madrasa

Exam Center: Chowgacha Alia Madrasa

Board: Bangladesh Madrasa Education Board

Year of Passing: 2025

Result: GPA 3.63

Training: Social Media & Customer Support (Self-taught)

Platform: YouTube

Meta Business Suite

WhatsApp Business

Duration: 6+ months

Highlights:

Facebook Page inbox and comment handling

WhatsApp order management

Google Sheets for order records

WhatsApp Business Quick Replies & Automation tools

Expertise

Top Skills

Facebook Page Management

83%

WhatsApp Business Handling

89%

Customer Support (Bengali & English)

72%

Google Sheets & Docs

89%

Fast Typing

70%

All Skills

Facebook Page Management WhatsApp Business Handling Customer Support (Bengali & English) Google Sheets & Docs Fast Typing Comment Moderation Canva Design (Basic) Quick Reply Setup Telegram Handling Social Media Marketing (Basic) Data Entry.

Portfolio

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