Arafat Islam Apurba
100% Complete

Arafat Islam Apurba

Customer Service & Experience Specialist

Client Communication & Management Customer Support & After-Sales Lead Conversion Conflict Resolution Performance Tracking
Hire This Talent View Portfolio

About Me

Results-driven sales, client management, and customer support professional with 2.5 years of corporate experience in lead conversion, client communication, and issue resolution. Holds a BSc in Civil Engineering, leveraging analytical problem-solving skills combined with strong, persuasive communication to drive targets, retain clients, and deliver exceptional support across fast-paced environments.

Experience

1. Executive
Sales & Customer Support | Grid Ventures Ltd (09/2025 – Present)
Communicated with clients
managed sales generation
resolved operational issues
and delivered after-sales service.
​2. Associate
Customer Care | Pathao Limited (09/2024 – 06/2025)
Managed daily workflow
monitored team performance
and generated progress tracking reports.
​3. Customer Support Executive | Genuity Systems Ltd (01/2024 – 07/2024)
Handled high-volume customer queries with high satisfaction rates and resolved issues promptly.

Education

1. Bachelor of Science (BSc) in Civil Engineering
Prime University | 2021 – 2025 | CGPA: 3.71
​2. Higher Secondary Certificate (HSC)
Universe College | 2018 – 2020 | GPA: 4.33
3. ​Secondary School Certificate (SSC)
Islamee Adarsha High School | 2016 – 2018 | GPA: 4.33
​Key Achievements & Training:
​Runner-Up: Poster Presentation
Odyssey Day 2025 – Chittagong University of Engineering & Technology (CUET)
​Participant: Poster Presentation
Cenovation 2024 (IUT)

Expertise

Top Skills

Client Communication & Management
91%
Customer Support & After-Sales
92%
Lead Conversion
90%
Conflict Resolution
88%
Performance Tracking
75%

All Skills

Client Communication & Management Customer Support & After-Sales Lead Conversion Conflict Resolution Performance Tracking Workflow Optimization Documentation & Reporting Project Management Tools MS Office Suite Graphics Design.

Portfolio

No portfolio projects available yet.

Hire Arafat Islam Apurba Remotely

Interested in working with Arafat Islam Apurba? Register as an employer to get in touch and discuss your project requirements.

Hire this Talent Register as Employer