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M. Wasif Rahman

Administrative Assistant

Customer Service Live Chat Support Client Communication CRM Management Multi-channel Support

About Me

Results-driven customer service and operations professional with 5+ years of experience supporting U.S. and local clients across live chat, email, and digital support channels. Skilled in client communication, CRM management, data entry, and administrative operations, with a proven ability to manage multiple tasks while consistently meeting KPIs and service standards. Holds an MBA from the University of Dhaka and is committed to delivering efficient, customer-focused solutions in fast-paced remo

Experience

Support Agent – Talibrate: Delivered live chat support to U.S. clients

managed CRM records

and coordinated property tour scheduling.

Digital Service Officer – bKash Ltd.: Resolved customer inquiries across multiple digital channels while consistently meeting SLA and KPI targets.

Junior Executive (Student Relationship Management) – Creative Business Group: Managed student communications

resolved issues

and coordinated career support activities.

Counselor – A&A Corporation: Assisted clients with visa processing

document verification

and university application guidance.

Intern – Prime Bank PLC: Supported daily banking operations

account services

and customer service functions.

Education

Master of Business Administration (MBA) – Human Resource Management

University of Dhaka

Bachelor of Business Administration (BBA) – Accounting & Finance

North South University

GCE A Levels – Mastermind English Medium School (Edexcel)

GCE O Levels – Mastermind English Medium School (Edexcel)

Training & Certifications

HIPAA Training (U.S. Healthcare Compliance)

Microsoft 365 Fundamentals Specialization

Semrush SEO Crash Course

SEO Essentials with Semrush

Digital Skills: Artificial Intelligence (FutureLearn)

Microsoft Excel

Word & PowerPoint Training

bKash Quality & Culture Development Program (Customer Service & Service Excellence)

Expertise

Top Skills

Customer Service

73%

Live Chat Support

82%

Client Communication

81%

CRM Management

85%

Multi-channel Support

95%

All Skills

Customer Service Live Chat Support Client Communication CRM Management Multi-channel Support Email Support Data Entry Data Management Customer Relationship Management (CRM) Problem Solving Conflict Resolution Team Collaboration Time Management Multitasking Microsoft Office Google Workspace Microsoft Excel Microsoft Word Microsoft PowerPoint Canva Adobe Photoshop CapCut Zoom Microsoft Teams Google Meet Slack Discord English Communication Bengali Typing (45+ WPM) Administrative Support Documentation Research Scheduling eKYC Quality Assurance Attention to Detail

Portfolio

Project

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