MD EESHA CHOWDHURY TAJ
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MD EESHA CHOWDHURY TAJ

Customer Service & Experience Specialist

Operations Management Airport Operations Customer Service Team Leadership Security Management

About Me

Results-driven Operations and Customer Service professional with 4+ years of experience in operations management, customer service, data management, compliance, and team coordination across airport hospitality, security, and education sectors. Proven ability to improve operational efficiency, ensure regulatory compliance, and deliver exceptional customer experiences while leading cross-functional teams.

Experience

Work Experience (Briefly)
Deputy Assistant Manager – Manned Services
G4S Secure Solutions Bangladesh (Aug 2025 – May 2026)
Executive – Operations (Airport Lounge)
UCB Lounge
Osmani International Airport (May 2023 – Aug 2025)
Senior Application Officer
AIMS English Pvt. Ltd. (Feb 2021 – Apr 2023)

Education

Level-7 Postgraduate Diploma (PGD) in International Hospitality & Tourism Management – Mornington University College (CTH Award
UK)
2021
Bachelor of Social Science (BSS) in Tourism & Hospitality – South Western University of Bangladesh
2020
Higher Secondary Certificate (BM) in Business Management – Sylhet Business Management College
2015
Secondary School Certificate (Science) – Police-Line High School
2013
Web Results – Non-Profit Organization Management – Lead Academy
2026
Introduction to Critical Infrastructure Protection – OPSWAT Academy
2026
AI Training Hackathon – KANZ AI
2026
Cyber Hygiene Training – Asia Foundation & Sajida
2025
G4S Health and Safety Certificate – G4S Bangladesh
2025
Passport to Earning Bangladesh – UNICEF
2025
G4S Global Code of Ethics – G4S Bangladesh
2025
Freelancing & Digital Marketing – Digilearner
2025
Educational Counselor Training – AIMS Education
2022

Expertise

Top Skills

Operations Management
80%
Airport Operations
73%
Customer Service
82%
Team Leadership
82%
Security Management
83%

All Skills

Operations Management Airport Operations Customer Service Team Leadership Security Management Compliance Management Client Relationship Management Cross-functional Coordination Data Entry Data Management Microsoft Excel Google Sheets Microsoft Office Reporting Performance Analysis Problem Solving Process Improvement Record Management Hospitality Operations Guest Experience Educational Counselling Digital Marketing Communication Time Management Inventory Management Regulatory Compliance Documentation Administrative Support.

Portfolio

Project 1

Project 1

Project

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