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Mizanur Rahman

Networking Engineer

Technical support and big application support Bank Branches user support hardware &amp; network support.

About Me

10 years working experience in IT support field on banking and others IT services company.Banking CIB support,OS and Application support and troubleshoot, Hardware and Network support to branch’s user. Training up to bank branches user on new application and systems. Monitor bank branches user problem and provide solution.Perform bank EoD and support to bank branch user to finish branch EoD.Collect internet and app banking request and configure it to bank cib.

Experience

Professional Summary / Job Responsibilities

10 years of working experience in the IT support field

including banking and other IT service companies. Experienced in Banking CIB support

operating system (OS) and application support

troubleshooting, hardware and network support for branch users. Skilled in providing training to bank branch users on new applications and systems. Experienced in monitoring branch user issues and providing effective technical solutions. Proficient in performing bank End of Day (EoD) operations and supporting branch users to complete the EoD process successfully. Experienced in collecting Internet Banking and App Banking requests and configuring them in the Bank CIB system.

Education

BSC in Computer Science and Engineering.

Expertise

Top Skills

Technical support and big application support

78%

Bank Branches user support

87%

hardware &amp; network support.

93%

All Skills

Technical support and big application support Bank Branches user support hardware &amp; network support.

Portfolio

Project

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