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Mohammad Wahidul Alam

Systems Administrator

IT Support User Support Windows OS MS office Outlook

About Me

Experienced IT Support professional with 12+ years of experience in
troubleshooting hardware/software and providing excellent user service.

Provided technical support and troubleshooting assistance to over 300 end users with a wide range of computing hardware and software.

Installed

configured

and maintained all desktop computers

laptops, and

peripherals in accordance with company policies.

Diagnosed and resolved hardware

software

and network-related issues in a

timely manner.

IP CCTV

DVR

NVR maintenance and troubleshooting.

Cisco switch configuration.

Fortinet firewall basic configuration.

Unifi OS & AP install & configuration.

Windows 7-11 support.

Diploma in Computer Technology

IT Support

72%

User Support

78%

Windows OS

74%

MS office

83%

Outlook

94%

IT Support User Support Windows OS MS office Outlook Cisco Unifi Fortinet

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