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Prasenjit Karmakar

Sales & Outreach

customer support Live chat Facebook page management Writing Article Writing Research Article

About Me

I am an MSS & BSS Economics graduate from Jagannath University with 4 years of experience in front-facing sales, live chat queues, and high-volume calling. I specialize in customer relations, logistics, Facebook Page management, and fast English/Bengali (Avro) typing. Backed by a 17-year history of community leadership and a remote workspace with a full power backup system, I guarantee 100% uptime and am ready to deliver immediate value to your team.

Experience

Customer Support & Live Engagement Specialist | Premium Dairy

Managed high-volume remote operations by handling real-time live chat queues and inbound/outbound voice calls. Resolved complex customer service issues smoothly

turned cold inquiries into warm leads

and maintained rapid response times to optimize user retention and platform satisfaction.

Sales & Marketing Coordinator | Jamuna Skyview Restaurant and Party Zone

(Feb 2025 – Mar 2026) Anchored front-of-house hospitality

schedule management

and complex logistics for large corporate and private bookings. Managed high-volume phone and face-to-face inquiries under pressure

while supervising frontline billing and financial tracking.

Sales & Customer Handling Executive | Retail Jewellery Showroom

(Mar 2022 – Feb 2026) Led client relations and front-of-house service. Developed trust-based relationships with high-value clients

identified consumer needs

and resolved inquiries to drive sales.

Education

EDUCATION & TRAINING

Master of Social Science (MSS) in Economics

Jagannath University

Dhaka | 2017 – 2018

Bachelor of Social Science (BSS

Honors) in Economics

Jagannath University

Dhaka | 2014 – 2017

Expertise

Top Skills

customer support

80%

Live chat

73%

Facebook page management

76%

Writing Article

92%

Writing Research Article

92%

All Skills

customer support Live chat Facebook page management Writing Article Writing Research Article

Portfolio

No portfolio projects available yet.

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