MD. SHABBIR HOSSAIN
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MD. SHABBIR HOSSAIN

Systems Administrator

Skills Technical Skills Network Configuration MikroTik Router Setup OLT
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About Me

I am Md. Shabbir Hossain, an experienced Customer Service Executive with a strong background in customer support, CRM operations, and basic network engineering. I have worked in reputed companies like Believer’s Sign, FIFOTech, and iBox Communication Ltd., where I developed skills in communication, problem-solving, and technical support. I’m dedicated, sincere, and always eager to learn and improve in my professional field.

Experience

Customer Service Executive
Believer’s Sign | Dec 2023 – Present
Providing customer support through various channels and handling customer inquiries efficiently.
Managing iDesk360 system and maintaining inventory updates.
Ensuring customer satisfaction by resolving issues promptly and professionally.
Customer Service Executive
FIFOTech | May 2022 – Dec 2023
Handled inbound and outbound customer calls and managed CRM systems.
Assisted clients with service-related queries and ensured smooth communication flow.
Maintained a professional approach to enhance customer experience.
Support Engineer
iBox Communication Ltd. | May 2022 – June 2023
Worked with network systems including MikroTik
OLT
and client router configuration.
Performed cable setup
splicing
and troubleshooting for network-related issues.
Supported clients with technical guidance and network maintenance.
Customer Care Executive
eChannel Ltd. | March 2021 – June 2021
Provided customer support and managed inventor

Education

Bachelor of Science (B.Sc.) in Electronics & Telecommunication Engineering
Daffodil International University
Year of Completion: 2021
Duration: 4 Years
CGPA: 2.70 / 4.00
Diploma in Engineering (Electronics)
Bangladesh Polytechnic Institute
Passing Year: 2016
Board: Bangladesh Technical Education Board
CGPA: 2.68 / 4.00
Secondary School Certificate (SSC) – Science
Rajshahi Govt. Model School & College
Passing Year: 2011
Board: Rajshahi
GPA: 3.56 / 5.00

Expertise

Top Skills

Skills Technical Skills
89%
Network Configuration
74%
MikroTik
71%
Router Setup
90%
OLT
81%

All Skills

Skills Technical Skills Network Configuration MikroTik Router Setup OLT LAN/WAN) Software Troubleshooting & Network Troubleshooting Inventory Management & CRM Operation Computer Skills: MS Office (Word Excel PowerPoint) Google Sheets & Data Entry Windows Operating Systems (XP 7 8.1 10) Professional Skills: Customer Support & Communication Problem Solving & Team Collaboration Time Management & Multitasking Language Skills: Bengali – Native English – Fluent (Speaking & Writing)

Portfolio

No portfolio projects available yet.

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