Strategic Operations & Customer Experience Leader with 5+ years of experience in high-volume
BPO and contact center management. Skilled in managing inbound/outbound
support, and content moderation for brands including bKash, Uber, BIGO,
LIKEE, and imo. Proven track record in driving KPI improvement, SLA compliance, process
optimization, and costreduction through data-driven strategies and automation. Experienced in
team leadership, workforce planning, and client relationship management.
No portfolio projects available yet.
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